Thank you for choosing to shop at discovererinternationalltd.co.uk. To protect our customers’ rights, we offer reasonable return and refund services. Please read the following terms carefully before requesting a refund.

I. Return Request

If you are not satisfied with the received goods, or if the goods have quality problems, are damaged, or were shipped incorrectly, you can contact us within the specified time to request a return or refund. Returned goods must be in their original condition, including unused, undamaged, or in a condition that affects resale.

II. Refund Conditions

You may be eligible for a refund or return in the following situations:

Received the wrong goods

Goods have obvious quality problems

Goods were damaged during transportation

Goods are significantly different from the order description

For damage, misuse, or human-caused issues, the website may not be able to provide a refund.

III. Refund Process
Contact customer service to submit a refund request, providing the order number and relevant photos;
After review and confirmation, we will provide return processing instructions;
The customer must return the goods to the designated return address as required;
After receiving and inspecting the returned goods, we will arrange for refund processing.

IV. Refund Address

Please send returned items to the following address:

The Old Barn, Off Wood Street, Swanley Village, Kent, BR8 7PA

Please do not return items without confirmation, as this may affect the refund processing time.

V. Refund Time

Once the refund is approved, the funds will usually be refunded to the original payment method. The actual arrival time may vary depending on the processing time of the payment platform, bank, or credit card institution.

VI. Shipping Costs

If the return is due to product quality issues, incorrect shipment, or damage during transportation, we may bear the relevant reasonable return shipping costs; if the return is due to personal reasons, the return shipping costs are usually borne by the customer.

VII. Special Notes

Some special items, clearance items, or items explicitly marked as non-refundable or non-exchangeable may not be eligible for the standard refund policy. Please refer to the product page for details.

If you have any questions about the refund or return process, please contact us through the contact information provided at discovererinternationalltd.co.uk. We will do our best to assist you.